Preparing for the 2G switch-off: mobile phones and smart devices
How to identify if your mobile device is 2G-only and check if your phone or smart device will connect with 4G or 5G, before the 2G switch-off.
When the 2G switch off will happen
UK mobile network operators will switch-off their 2G networks between 2029 and 2033.
Why you need a phone that works with 4G or 5G
All 2G-only devices need upgrading to 4G and/or 5G capable devices to maintain connectivity. Most mobile devices in the UK are already 4G and/or 5G capable.
You’ll need a phone that works with 4G and/or 5G to:
- stay connected
- make voice calls
- use data
Modern phones can do this, but older ones may need replacing.
Steps to take to check if you phone will connect to 4G or 5G
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Look for ‘4G’ or ‘5G’ on your phone screen when using mobile data services (not whilst using Wi-Fi)
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Make sure 4G calling (sometimes known as VoLTE) or 5G calling is turned on in your phone settings. Most modern phones have this on by default.
Check with your mobile provider
You can also contact your mobile provider if you are unsure whether your mobile phone can connect to 4G or 5G. If you don’t know who your provider is, check your phone settings or your bill.
Your mobile network provider will always contact you directly if they need to get in touch with you. If you do not think it is your provider, hang up. Then call your provider back using a legitimate phone number.
Smart devices and personal equipment (e.g. medical pendants or fire alarms)
It’s not just mobile phones that use 2G. Some personal equipment can rely on 2G, such as:
- medical pendants (telecare alarms)
- lift alarms
- fire alarms
Check with your service provider to make sure it works with 4G or 5G. If it doesn’t, you’ll need to upgrade.