Guidance

MyHMCTS: online case management for legal professionals

How to create a MyHMCTS organisation account to create, manage, submit and pay for online cases.

About MyHMCTS

MyHMCTS is an online case management tool for solicitors and other legal professionals managed by HM Courts and Tribunals (HMCTS). It allows you to submit, pay for and manage online case applications for:

  • probate
  • divorce
  • financial remedy
  • family public law order
  • immigration and asylum appeals

Before you start

You will need an HMCTS Payment by Account (PBA) number. This is required to pay your court fees in MyHMCTS.

Confirm your organisation is not already registered with MyHMCTS by checking with your team or other colleagues. You can also get help with MyHMCTS.

Create a MyHMCTS account for your organisation

Before creating an account, you will need:

  • your organisation’s PBA number
  • DX reference number for the main office, if you have one
  • your organisation’s Solicitors Regulation Authority (SRA) ID – chartered accountants do not need this
  • the name and work email of someone at your organisation to be the MyHMCTS account administrator – the account administrator will be responsible for creating and managing MyHMCTS users at your organisation

If you use your name and email you will become the MyHMCTS account administrator. The account administrator can be changed after the account is created. Organisations can have more than one account administrator.

Create an organisation MyHMCTS account

What happens next

We’ll send you an approval confirmation email within 3 working days once we have verified the application.

We will also send the MyHMCTS account administrator a password creation request email for them to finish setting up the account. The email will come from hm.courts.and.tribunals.registrations@notifications.service.gov.uk. All emails, including verification codes, will come from this email address.

You must add the address to your email’s safe sender list. If your organisation has extra security software, you must add it to that safe sender list as well. Your IT department can help you do this.

They must create their password within 20 days. If the password is not created in time, you can get help with MyHMCTS. They should check their junk email or spam folder if it has not arrived.

Problems with the registration

If there’s a problem with your MyHMCTS organisation registration, we will contact the email address provided.

If your organisation’s PBA account number was not added when you registered, or you have other problems with registration, you can contact us for help with MyHMCTS.

Get access to submit an application

You cannot create an account for yourself. If you have tried to register and have been told that the SRA ID or PBA number is already in use, then you must contact your MyHMCTS account administrator.

Once your organisation has created a MyHMCTS account administrator, that administrator creates and manages accounts for everyone at your organisation.

If you are unable to find your MyHMCTS account administrator, you can get help with MyHMCTS.

Submit an application online with MyHMCTS

MyHMCTS account administrators

An account administrator is any user with full access permissions to MyHMCTS. The person who registered the organisation for MyHMCTS automatically becomes the account administrator and can:

  • view, create and progress cases
  • invite and manage users
  • manage the organisation, including name and address
  • manage case access for all users in the organisation

Anyone in the organisation can be an account administrator. We advise that there should be at least 2 in your organisation, in case of annual leave or an administrator leaves the organisation. Existing users within the organisation can be appointed as an account administrator.

Add a user or account administrator

As an account administrator, you are responsible for inviting users to join the organisation’s MyHMCTS account. Only account administrators can add users.

Once you have added a user, they will receive a password creation request email to finish setting up the account. They must create their password within 20 days. If the password is not created in time you can reinvite the user.

Please see our guide on how to add or update a user account. This includes guidance on:

  • adding and re-inviting users
  • removing a user’s account when they have left the organisation
  • adding an account administrator

Add a new MyHMCTS user or administrator now

Get help with MyHMCTS

Email

MyHMCTSsupport@justice.gov.uk

We aim to respond within 5 working days.

Submitting an application and case management guidance

Published 22 October 2020
Last updated 1 September 2021 + show all updates
  1. Added note about adding your PBA account number to your organisation

  2. Edited the 'What happens next' section to inform users of the need to add the registration email address to their 'safe senders' list.

  3. First published.