HM Land Registry portal: create a user account

How Business e-services customers (business unit administrator role) can create a user account through the portal.

Create a user account

Log in to the portal.

  1. Select ‘Administrative services’.
  2. Select ‘Create user’.
  3. Enter the ‘Forename’ and the ‘Surname’ for the new user.
  4. Select ‘Next’.

Add the user and group details

  1. Select the ‘Title’ of the user from the dropdown menu. If the title isn’t available in the dropdown menu, use the ‘Other’ field. If you have 2 users with the same forename and surname:
    • the system will automatically issue different User IDs.
    • you may want to add a middle initial which can be added into their User ID. If the user does not have a middle name, any letter can be used.
  2. To associate the user with a group within your business unit, choose a group from the list.
  3. If the group you want to associate the person with is not listed, you can create a new group by selecting ‘create a group of users’.
  4. Select ‘Next’.

Specify address

  1. Specify the ‘Address details’ that HM Land Registry should use to contact the user about their portal account. This address is not linked to the despatch address for applications. To use the address of your business unit, select the first option.
  2. Select ‘Other’ to add ‘New address details’. If you associated the new user with a group in the earlier screens, the group address will apply unless you change it.
  3. Select ‘Next’.

Note: The user’s telephone details may be inserted automatically if the business unit address has been selected in the earlier screen. To add or change telephone numbers, use the ‘Other’ option.

Choose email address and preferred contact method

  1. The email address for the business unit is shown. If the user has their own email address, this can be entered in the ‘Other’ field and selected as their ‘default’ address.
  2. Choose the user’s preferred method of contact.
  3. Select ‘Next’.

Select a role and variable direct debit (VDD) account

  1. Choose a role for the user to dictate which services the person can use. A user can only have one role for each user account. Select from the drop down menu to continue.
  2. You can allocate a variable direct debit (VDD) account to the user to pay HM Land Registry fees: * each VDD account has an associated despatch address, for completed applications that cannot be delivered electronically * this is not connected to the address details of a business unit, group or individual * the VDD accounts associated to your business unit will be listed * you need to choose at least one account by selecting the box next to the account number
  3. Every user needs to have an account number. The “Default account number” is set to the business unit account. Use the drop down menu to change this to another account.”
  4. Select ‘Next’.

Notify the new user

You need to notify the user of their account details. The default setting is ‘Email to user’, using the email address you entered earlier.

  1. Select how to notify the user of their temporary password: * ‘Show me on screen’:
    select this if you want to note the password and give it to the user * ‘Postal to user’:
    select this if the user is not at the same location as you and email is not an option (or for security purposes, so the user name and password can be sent by different methods) * ‘Email’:
    select this to send the temporary password by email, so the user can copy and paste the (case sensitive) password
  2. Select ‘Save’.


A message confirms that ‘this user account has been successfully created’ and shows the new user ID and temporary password.


When you have completed your tasks, select ‘Logout’ at the top of the screen to exit the system securely.

Published 30 July 2013