Guidance

HMCTS Civil Business Centres performance information

Details of processing or reply times for work at the County Court Money Claims Centre (Salford) and the County Court Business Centre (Northampton).

Due to the coronavirus (COVID-19) pandemic, we may take longer to answer your calls and correspondence and to process claims. We are sorry but to prioritise urgent work, we cannot provide updates on how your case is progressing.

Customers should consider the processing times in the table before contacting the Business Centres or Contact Centre to make enquiries about progress of work.

The County Court Business Centre can be contacted by email or by telephone on 0300 123 1056.

The County Court Money Claims Centre can be contacted by email or by telephone on 0300 123 1372.

Information correct as at 21 September 2020.

Type of process Number of working days from receipt to processing or reply Money Claims Centre Salford Number of working days from receipt to processing or reply Business Centre Northampton
Issue of new claim 9 Automated online issue
Help with fees application 5 N/A
Acknowledgement of service 4 Day of receipt
Defence and /or counterclaim prior to issue of the directions questionnaire 7 Day of receipt
Processing a directions questionnaire 8 9
Entry of judgment (online) N/A Automated online issue
Entry of judgment (manual) 9 5
Correspondence and letters received via post or email 6 5
General application (does not include any judicial action) 6 8
Total processing time from receipt of application to order or comment being typed 15 25
Time from referral to judge to making order 5 30
Issue of charging order application 5 N/A
Charging orders awaiting judicial decision 5 N/A
Final charging orders to be drawn 4 N/A
Issue of attachment of earnings application 7 N/A
N56 statement of means 1 N/A
Issue of warrant of control 5 Automated online issue
Transfer of file to a local court from date of order /notice of transfer 11 1
Published 19 September 2017
Last updated 21 September 2020 + show all updates
  1. Updated for 21 September

  2. reply times updated.

  3. Updated for 7 September

  4. Performance times updated.

  5. Updated for 24 August

  6. performance info updated.

  7. Times updated.

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  19. Updated information as of 18 May.

  20. Updated information as of 13 May.

  21. Waiing times updated

  22. Times updated.

  23. Processing times updated

  24. Performance times updated.

  25. COVID-19 performance message uploaded.

  26. Hearings for 6 April published.

  27. Performace times updated

  28. Temporary closure due to coronavirus (COVID-19).

  29. Times updated.

  30. Times updated.

  31. performance infomation updated.

  32. Performance information updated.

  33. Performance times updated

  34. Lists published for 17 February published.

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  38. Information updated

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  53. performance info updated.

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  55. Processing times updated 23 Sept 2019.

  56. Response times updated.

  57. Performance times updated

  58. Times updated 2 September 2019.

  59. Updated 27.8.19

  60. Information updated 19 August.

  61. Updated figures 12.8.19

  62. Figures updated 5 August 2019.

  63. Updated figures 29.7.19

  64. Updated figures for 22.7.19

  65. Updated performance figures 15.7.19

  66. Updated figures 8.7.19

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  68. Updated figures 24.6.19

  69. Updated list 17.6.19

  70. Times updated 10 June 2019.

  71. Updated figures 3.6.19

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  74. Updated 13.5.19

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  81. Updated 25.3.19

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  83. Updated 11.3.19

  84. Times updated 4 March 2019.

  85. Updated figures 25.2.19

  86. Updated times 18.2.19

  87. Updated performance figures 11.2.19

  88. Updated performance info on 4.2.19

  89. Times updated 28 January 2018.

  90. Processing times updated and Business Centre Northampton added.

  91. Updated 21.1.19

  92. Updated 14.1.19

  93. Times updates.

  94. Updated on 31.12.18

  95. Updated 27.12.18

  96. Times updated 17 December 2018.

  97. Information updated 10 December 2018.

  98. Updated on 03.12.18

  99. Updated on 26.11.18

  100. Information updated 19 November 2018.

  101. Register updated 13 November 2018.

  102. Updated 5 November 2017

  103. Updated on 29.10.18

  104. Weekly update.

  105. Date changed 15.10.18

  106. Updated 15.10.18

  107. Updated list on 08.10.18

  108. Updated on 01.10.18

  109. List updated 24.09.18

  110. Updated list on 17.09.18

  111. Updated Civil Business Centres performance information 10.09.18

  112. Performance times updated 3 September 2018.

  113. Updated 28 Aug 18

  114. Updated figures for 20.8.18

  115. Updated 13.8.18

  116. Updated 6.8.18

  117. Updated figures 30.7.18

  118. Updated 23.7.18

  119. Updated 16.7.18

  120. Updated for 9.7.18

  121. Updated lists 2.7.18

  122. Updated 25.6.18

  123. Updated 18.6.18

  124. Times updated 11.6.18.

  125. Updated figures 4.6.18

  126. Updated 29.5.18

  127. Updated figures 21.5.18

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  130. Updated figures 30.4.18

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  132. Updated lists for 17.4.18

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  136. Updated lists for 26.3.18

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  139. Updated lists for 5.3.18

  140. Updated figures for 26.2.18.

  141. Updated lists for 19.2.18

  142. Updated figures for 12.2.18

  143. Waiting times updated 5.2.18

  144. Updated figures for 29.1.18.

  145. Updated figures for 22.1.18

  146. Updated lists for 15.1.18

  147. Updated figures for 8.1.17

  148. Updated figures for 1.1.18.

  149. Updated figures for 25.12.17

  150. Regular update.

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  164. First published.