Guidance

HMCTS Civil Business Centres performance information

Details of processing or reply times for work at the County Court Money Claims Centre (Salford) and the County Court Business Centre (Northampton).

Customers should consider the processing times in the table before contacting the Business Centres or Contact Centre to make enquiries about progress of work.

The County Court Business Centre can be contacted by email or by telephone on 0300 123 1056.

The County Court Money Claims Centre can be contacted by email or by telephone on 0300 123 1372.

Information correct as at 17 December 2018.

Type of process Number of working days from receipt to processing or reply Money Claims Centre Salford Number of working days from receipt to processing or reply Business Centre Northampton
Issue of new claim 6 Automated online issue
Help with fees application 7 N/A
Acknowledgement of service 8 Day of receipt
Defence and /or counterclaim prior to issue of the directions questionnaire 8 Day of receipt
Processing a directions questionnaire 8 14
Entry of judgment (online) N/A Automated online issue
Entry of judgment (manual) 9 2
Correspondence and letters received via post or email 9 5
General application (does not include any judicial action) 5 10
Total processing time from receipt of application to order or comment being typed 18 12
Time from referral to judge to making order 8 7
Issue of charging order application 5 N/A
Charging orders awaiting judicial decision 9 N/A
Final charging orders to be drawn 5 N/A
Issue of attachment of earnings application 7 N/A
N56 statement of means 1 N/A
Issue of warrant of control 4 Automated online issue
Transfer of file to a local court from date of order /notice of transfer 5 5
Published 19 September 2017
Last updated 17 December 2018 + show all updates
  1. Times updated 17 December 2018.
  2. Information updated 10 December 2018.
  3. Updated on 03.12.18
  4. Updated on 26.11.18
  5. Information updated 19 November 2018.
  6. Register updated 13 November 2018.
  7. Updated 5 November 2017
  8. Updated on 29.10.18
  9. Weekly update.
  10. Date changed 15.10.18
  11. Updated 15.10.18
  12. Updated list on 08.10.18
  13. Updated on 01.10.18
  14. List updated 24.09.18
  15. Updated list on 17.09.18
  16. Updated Civil Business Centres performance information 10.09.18
  17. Performance times updated 3 September 2018.
  18. Updated 28 Aug 18
  19. Updated figures for 20.8.18
  20. Updated 13.8.18
  21. Updated 6.8.18
  22. Updated figures 30.7.18
  23. Updated 23.7.18
  24. Updated 16.7.18
  25. Updated for 9.7.18
  26. Updated lists 2.7.18
  27. Updated 25.6.18
  28. Updated 18.6.18
  29. Times updated 11.6.18.
  30. Updated figures 4.6.18
  31. Updated 29.5.18
  32. Updated figures 21.5.18
  33. Updated 14.5.18
  34. Updated 8.5.18
  35. Updated figures 30.4.18
  36. Updated figures 23.4.18
  37. Updated lists for 17.4.18
  38. Updated lists for 16.4.18
  39. Updated figures 9.4.18
  40. Updated figures 3.4.18
  41. Updated lists for 26.3.18
  42. Updated lists for 20.3.18
  43. Updated lists 12.3.18
  44. Updated lists for 5.3.18
  45. Updated figures for 26.2.18.
  46. Updated lists for 19.2.18
  47. Updated figures for 12.2.18
  48. Waiting times updated 5.2.18
  49. Updated figures for 29.1.18.
  50. Updated figures for 22.1.18
  51. Updated lists for 15.1.18
  52. Updated figures for 8.1.17
  53. Updated figures for 1.1.18.
  54. Updated figures for 25.12.17
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  69. First published.