Transparency data
Weekly performance national business centre updated 17 December 2025
Updated 17 December 2025
© Crown copyright 2025
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/hmcts-civil-business-centres-performance-information/weekly-performance-national-business-centre-updated-27-august-2025
| Process to be completed | Number of working days before processing begins |
|---|---|
| Issue of new claim on paper | 13 |
| Issue of new claim electronically | Automated online issue |
| Help with fees New application | 13 |
| Acknowledgement of service paper | 5 |
| Acknowledgement of service (online) | Day of receipt |
| Defence and /or counterclaim before issuing the directions questionnaire on paper | 4 |
| Defence and /or counterclaim before issuing the directions questionnaire (online) | Day of receipt |
| Processing a directions questionnaire | 8 |
| Entering judgment (manual request on paper) | 9 |
| Entering judgment (online) | Automated online issue |
| Correspondence received via paper / email | 40 |
| Application by consent - end to end process | 8 weeks |
| General application | 20 |
| Drawing of Order following referral to Judge | 5 |
| Time from referral to judge to making order | 43 |
| Writs of Control | 6 |
| Help With Fees Retrospective application (Note once approved refund can take 5-10 working days to show on your account) | 15 |
| Low Value Road Traffic Accidents | 18 |
| Issue of charging order application | 19 |
| Drawing final charging orders | 16 |
| Issuing attachment of earnings application | 3 |
| N56 statement of means | 1 |
| Issuing Warrant of control paper | 4 |
| Issuing warrant of control (online) | Automated online issue |
| Transferring file to a local court from date of order /notice of transfer | 7 |
| Average speed of call answer over the last month | 9 minutes 30 seconds |