Guidance

Guidance for current students

SLC issues guidance for current students and answers common questions related to the COVID-19 outbreak.

Will my payments be delayed?

SLC can confirm that students will receive their scheduled or next instalment of their Maintenance Loan at the planned start of their summer term, regardless of whether their university or provider has made alternative arrangements for teaching.

Can I still contact you if I need help?

Following the most recent Government guidance, we are having to change the way we deliver our services. To enable us to do this as quickly as possible, we are closing our customer contact centres temporarily. This means you won’t be able to contact us via phone or social media.

We will continue to update you on this and apologise for any inconvenience this may cause.

Will I still get paid if I’m not studying on campus anymore or my school, college or university has closed?

Higher Education

We can confirm that students will receive their scheduled or next instalment of their Maintenance Loan at the planned start of their summer term, regardless of whether their university or provider has made alternative arrangements for teaching.

Further Education

For Advanced Learner Loans, we will continue to make scheduled fee payment to providers. Providers must continue to inform us if and when a learner’s circumstances change.

For Education Maintenance Allowance in Wales, colleges are allowed to continue EMA payments during the COVID-19 pandemic, at their discretion. Learner absence for reasons of illness, self-isolation or college closure can all be treated as authorised absences.

If I have to resit or extend my year will student finance be extended to help me cover that?

We are currently working with the Government to answer this question and will update you as soon as we have clear guidance for you.

Will I still get student finance next year if I have to repeat or extend my study?

We are currently working with the Government to answer this question and will update you as soon as we have clear guidance for you.

I am still being charged for childcare although my children cannot attend. Will my Childcare Grant still cover this?

We are currently working with the Government to answer this question and will update you as soon as we have clear guidance for you.

I am a Migrant Worker and can no longer work. Will I lose my eligibility to student finance?

We are currently working with the Government to answer this question and will update you as soon as we have clear guidance for you.

Will travel grant entitlement be affected for students that have to return early to the UK due to Coronavirus?

We are currently working with the Government to answer this question and will update you as soon as we have clear guidance for you.

My parent/partner has recently lost their job. How will this affect my student finance?

Some student finance is based on your household income so we’ll need financial details from your parent(s) or partner to calculate how much funding you can get. However, we understand that financial circumstances can change and we have a process in place to help with that. This process makes sure you won’t lose out on any student finance you’re entitled to.

During the student finance application process your parent(s)/partner will be asked to provide financial details from a previous tax year. If they’ve lost their job and are not earning as much now as they did then, we can look at your application based on their ‘Current Year Income (CYI)’. But this can only be done after they’ve given us the details of the previous tax year.

There are different rules for the CYI process depending on where you live in the UK and also the type of student finance you’re applying for – to find out the specific rules that apply to you go to the relevant website:

2019/20 Academic year

If your student finance has already been calculated for 2019/20 using the CYI process, we may need to contact your parent(s) or partner for financial evidence for the 2019/20 tax year. In this case, we’ll get in touch with them in late 2020. If their income is different to what they estimated previously, your student finance will have to be recalculated.

Published 25 March 2020
Last updated 27 March 2020 + show all updates
  1. I've added the section 'My parent/partner has recently lost their job. How will this affect my student finance?'. This includes links to another Gov.uk page, Student Finance Wales website, Student Finance Northern Ireland website.

  2. First published.