Guidance

Brexit transition helplines

A list of key business transition actions and the relevant helpline.

A list of helplines organised by theme and key actions for businesses.

Theme Key actions for business Helpline
Borders (importing and exporting) Customs declarations

Simplified customs procedures

Duties and tariffs
Customs & International Trade Helpline

Telephone: 0300 322 9434, UK wide

Opening hours: Monday to Friday from 08:00 to 20:00, Saturday to Sunday from 08:00 to 16:00
New Computerised Transit System
New Computerised Transit System helpline

Telephone: 0300 322 7095

Opening hours: Monday to Friday from 08:00 to 17:00
Trader import and export licences and certificates of free sale Rural Payments Agency Trader Team

Telephone: 03300 416500

Opening hours: Monday to Friday from 08:30 to 17:00
For exporting food, drink and agricultural products
Animal, Plant and Health Agency

Telephone: 0300 020 0301

Opening hours: Monday to Friday from 08:30 to 17:00
Import and export of timber Cross-Border Plant Health Service

Telephone: 0300 067 5155

Email: plant.health@forestrycommission.gov.uk
Plants and plant products Animal, Plant and Health Agency Import

Telephone: 0300 1000 313

Opening hours: Monday to Sunday from 06:00 to 24:00

Animal, Plant and Health Agency Export

Telephone: 0300 020 0301

Opening hours: Monday to Friday from 08:30 to 17:00
Importing and exporting of waste Environment Agency

Telephone: 03708 506 506

Opening hours: Monday to Friday from 08:00 to 18:00
Licensing for the export or international trade in military items, dual-use items, firearms, or items controlled under trade sanctions
Department for International Trade (DIT) great.gov.uk questionnaire
Vehicles enquiries

Driving licences and International driving permits

Importing and exporting vehicle and trailer registration
Driver and Vehicle Licensing Agency Contact Centre

Telephone: 0300 790 6802

Opening hours: Monday to Friday from 08:00 to 20:00, Saturday from 08:00 to 16:00
Operator licence and permits
Driver and Vehicle Standards Agency

Telephone: 0300 790 6801

Opening hours: Monday to Friday from 07:30 to 18:00

International Road Haulage Permits team

Telephone: 0330 678 1117

Opening hours: Monday to Thursday from 9:00 to 5:00, Friday from 09:00 to 16:30
Certificate of Professional Competence (CPC) - RPQ issue Driver and Vehicle Standards Agency

Telephone: 0300 790 6801

Opening hours: Monday to Friday from 07:30 to 18:00
Border Operating Model
EU Transition Trader and Industry Forum
Economy Competition

Company mergers
Competition and Market Authority

Telephone: 020 3738 6000

Opening hours: Monday to Friday from 8:00 to 18:00
Regulation of manufactured goods

CE/UKCA marking
The Office for Product Safety and Standards

Telephone: 0121 345 1201

Opening hours: Monday to Friday from 08:00 to 17:00
Regulation of medicines and medical devices Medicines and Healthcare products Regulatory Agency Customer Service Centre

Telephone: 020 3080 6000

Opening hours: Monday to Friday from 09:00 to 17:00
Supply of medicinal products National Supply Disruption Centre

Telephone: 0800 915 9964

Opening hours: 24 hours a day, 7 days a week
European Timber Regulations

Forest Law Enforcement Governance and Trade Regulation
The Office for Product Safety and Standards

Telephone: 0121 345 1201

Opening hours: Monday to Friday from 08:00 to 17:00
Tariffs
Department for International Trade (DIT) great.gov.uk questionnaire
Energy EU Emissions Trading System

Electricity and gas suppliers and systems

Allowances and carbon emissions

UK energy markets

Single Electricity Market

Civil nuclear (Euratom)

Electricity and Gas suppliers and systems
Department for Business, Energy and Industrial Strategy enquiry line

Telephone: 020 7215 5000

Opening hours: Monday to Friday from 09:00 to 17:00
Fish Fish Exports

Catch certificates

Processing statements storage documents

Prior notification or pre landing declarations
Fish Exports Helpline

Telephone: 0330 159 1989

Opening hours: 24 hours a day, 7 days a week

Animals Exporting of equines (horses and ponies)

Import and export of animals, endangered species and animal products
Animal, Plant and Health Agency Import

Telephone: 0300 1000 313

Opening hours: Monday to Sunday from 06:00 to 24:00

Animal, Plant and Health Agency Export

Telephone: 0300 020 0301

Opening hours: Monday to Friday from 08:30 to 17:00
Data and intellectual property Using and sharing data

Personal data
Information Commissioner’s Office (ICO)

Telephone: 0303 123 1113

Opening hours: Monday to Friday from 09:00 to 17:00

ICO information Hub or live chat on website
Geo-blocking Business Support Helpline

0800 998 1098, England

Opening hours: Monday to Friday from 09:00 to 18:00

Intellectual property copyright

Patents

Designs

Trademarks

IP-protected goods
Intellectual Property Office

Telephone: 0300 300 2000

Opening hours: Monday to Friday from 09:00 to 17:00
People Establishing and operating a business Business Support Helpline

0800 998 1098, England

Opening hours: Monday to Friday from 09:00 to 18:00

Company restructuring and registration Companies House

Telephone: 0303 1234 500

Opening hours: Monday to Friday from 09:30 to 18:00
Accounting

Auditing

Mutual Recognition of Professional Qualifications
Business Support Helpline

0800 998 1098, England

Opening hours: Monday to Friday from 09:00 to 18:00

Consumer rights Citizen Advice

Telephone: 0808 223 1133, England and Wales

Telephone: 0808 223 1144, Welsh language option

Opening hours: Monday to Friday from 09:00 to 17:00
Programmes COSME

Nuclear Fission

Fusion 4 Energy

EUROFusion
Department for Business, Energy and Industrial Strategy enquiry line

Telephone: 020 7215 5000

Opening hours: Monday to Friday from 09:00 to 17:00
Devolved administrations Scotland Find Business Support Scotland

Get business support online

Telephone: 0300 303 0660

Textphone: 0800 023 2071

Opening hours: Monday to Friday from 8:30 to 17:30
Wales Business Wales

Get help with your business online

Telephone: 0300 060 3000

Opening hours: Monday to Friday from 8:30 to 17:30
Northern Ireland Invest Northern Ireland

Find business advice and support

Telephone: 0800 181 4422

Opening hours: Monday to Friday from 8:30 to 17:30
Other Department of Education - EU transition education-related

Department for International Trade - Brexit enquiry service
Department of Education Helpline

Telephone: 0370 000 2288

Opening hours: Monday to Friday from 09:00 to 17:00

Department for Education online contact form

Transition period enquiry form

Brexit helplines

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Published 5 February 2021