Guidance

DBS online account guidance

Information regarding a DBS online account and the services available to you as a barring or basic check customer.

A DBS online account can be used to access a range of services available to you as an applicant. Currently, an online account is only for barring or basic check products, and cannot be used for standard or enhanced checks, or for the update service.

Although an enhanced DBS check may include the checking of one or both of the barred lists, a DBS online account cannot be used for an enhanced check.

Some examples of how you can use your DBS online account as a barring customer are below:

  • if you are a referred individual, and you create an account, it provides a secure way for the DBS to send all correspondence to you, quickly and efficiently
  • if a case reaches a point whereby we require additional information from you, an online account provides you with a quick and cost effective way of providing us with documentation
  • you can access information regarding the appeals process

In order to access the full range of online services available to you as an applicant, you will need to create and activate an individual DBS online account. The guidance on this page details how to do this, alongside how to complete other actions relating to your account.

Additionally, you will find links to our YouTube page alongside some of the guidance documents below. Our page contains videos that also explain how to complete actions relating to your DBS online account.

Individual online account

Create and activate an individual online account (PDF, 427KB, 4 pages)

Create an individual online account

Activate an individual online account

Edit your online account (PDF, 367KB, 3 pages)

Request a one time passcode (PDF, 394KB, 3 pages)

Trouble signing in (PDF, 492KB, 4 pages)

DBS basic checks

Link your online account to a DBS profile (PDF, 351KB, 3 pages)

Link your online account to a DBS profile

View your DBS basic certificate (PDF, 432KB, 3 pages)

View your DBS basic certificate

Manage consent (PDF, 728KB, 6 pages)

Standalone services

Track a DBS basic application (PDF, 348KB, 3 pages)

View an applicant's DBS basic certificate (PDF, 650KB, 5 pages)

Published 30 May 2018
Last updated 22 June 2018 + show all updates
  1. Information added to advise that a DBS online account cannot currently be used for enhanced checks.
  2. Information updated to reflect that a DBS online account is for barring and basic check products only.
  3. YouTube videos added alongside certain guidance documents.
  4. First published.