Guidance

Apply for energy bill support for non-domestic properties

Apply for support towards energy bills for a non-domestic property which is not connected to the gas grid.

Use this service to apply for support towards energy bills for a non-domestic property which is not connected to the gas grid. You can apply for £150 fixed payment for alternative fuel use or the high users of heating oil (kerosene) support.

This service closed to new applications on 28 April 2023.

Non-domestic properties include:

  • farms, warehouses, pubs and hotels run by businesses or individuals
  • those run by voluntary sector organisations, such as charities
  • places of worship and community halls
  • public buildings, such as schools, hospitals and prisons

Individuals, organisations or businesses with non-domestic properties connected to the electricity grid should receive £150 automatically. If you have not received this, you may be eligible to apply for this.

Non-Domestic Alternative Fuel Payment

You can apply for a fixed payment of £150 if:

  • the property is not connected to the gas grid
  • the property is not connected to the electricity grid
  • you purchased alternative fuels for use at the property between September 2022 and January 2023

Alternative fuels include liquid petroleum gas (LPG), solid fuel, wood or kerosene (heating oil).

Non-Domestic Alternative Fuel Payment for High Users of Heating Oil

You can apply for a ‘top-up’ payment of £750 to £5,800 (with further payments for the highest users) if:

  • the property is not connected to the gas grid
  • you purchased over 10,000 litres of kerosene (heating oil) for use as a fuel on site at the property over a recent 12-month period

You cannot apply for a ‘top-up’ payment if you purchased the kerosene (heating oil) for:

  • generating electricity which is returned to the grid
  • transportation
  • selling to end-users in another location

Properties that are both residential and non-domestic

If a property is both residential and non-domestic, the organisation or business paying for alternative fuels at the property can use this service. This includes properties such as care homes, working farms or retail units with living space.

Individuals living at a property that is both residential and non-domestic must apply to the Energy Bills Support Scheme.

Before you start

You should collect details about yourself, your business and the property before starting your application. To apply for multiple properties, you must submit separate applications for each property.

You must provide:

  • an organisation or business registration number such as Companies House number or registered charity number, if applicable
  • UK bank or building society account details
  • an email address we can contact you on
  • evidence for the payment you are applying for 

When prompted, you can upload batches of 10 documents at a time. This does not prevent you from adding more than 10 documents.

Evidence for the Non-Domestic Alternative Fuel Payment

To get the £150 fixed payment, you must provide:

  • one invoice that proves your purchase of alternative fuels for use at the property, dated between September 2022 to January 2023

Evidence for the Non-Domestic Alternative Fuel Payment for High Users of Heating Oil

To get the ‘top-up’ payment, you must provide:

  • invoices that prove your purchase of over 10,000 litres of kerosene (heating oil) for use as a fuel on site at the property covering the 12 months from 1 September 2021 to 31 August 2022 (if you began operating at this property after 1 September 2021, tell us about the 12-month period from the operational date onwards, up to 30 November 2022 at the latest)
  • the Meter Point Administration Number (MPAN) of the electricity meter that supplies the property, if it is connected to the electricity grid - you can find this on the property’s electricity bill

Contact the helpline

If you have a query about your application, call the helpline.

Telephone: 0808 175 3944
Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges (opens in new tab)

Published 20 March 2023
Last updated 29 April 2023 + show all updates
  1. Updated because this service is now closed to new applications.

  2. Updated to include the closing date of this application window - 28 April 2023.

  3. First published.