Appeal against a civil penalty notice issued by Trading Standards

How to appeal if you have been issued with a penalty for failing to comply with the conditions for secondary sale of tickets for cultural sporting and recreational events under s.90(3) of the Consumer Rights Act 2015.

What you can appeal against

A local weights and measures authority can impose a penalty on sellers under s. 93 of the 2015 Act for breaching the conditions in s.90.

This penalty can be appealed under schedule 10 paragraph 5 of the 2015 Act. The tribunal can confirm, quash or vary the penalty.

Time limits for appealing

You have 28 days to appeal after the regulator sends or gives you the notice.

If you miss the time limit, you can ask for more time to appeal. Explain why you’re late, and the tribunal will decide if it can still accept your case.

The tribunal

Your case will be dealt with by a tribunal in the General Regulatory Chamber.

The tribunal is independent of the government, and will listen to both sides of the argument before it reaches its decision.

How to appeal

Use the notice of appeal form and guidance leaflet.

Clearly say why you want to appeal against the decision.

Include any supporting documents.

Send the form to or:

General Regulatory Chamber
HM Courts & Tribunals Service
PO Box 9300

Telephone: 0300 123 4504

Tribunal staff can explain how the process works, but they can’t give you legal advice.

What happens next

The tribunal will write to you explaining the next steps.

Find out more about General Regulatory Chamber hearings and decisions.

Legislation and rules

You can find the right to appeal to the tribunal in the Consumer Rights Act 2015 (Schedule 10).

Read more detailed rules on how your case will be handled in the General Regulatory Chamber procedure rules.

Published 22 May 2019