Guidance

Accessibility statement for HMRC interactive forms

This statement applies to interactive forms published by HM Revenue and Customs on www.tax.form.gov.uk and public-online.hmrc.gov.uk domain. They are part of the wider GOV.UK website. There is a separate accessibility statement for the main GOV.UK website.

Using these forms

These forms are run by HM Revenue and Customs (HMRC). We want as many people as possible to be able to use this form. This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the forms to the end using just a keyboard
  • get from the start of the forms to the end using speech recognition software
  • listen to the forms using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the text in these forms as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible are these forms

These forms are non compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. This means that some users may find parts of the form difficult to use.

What to do if you have difficulty using these forms

You can contact HMRC for extra support if you need help with filling in forms or getting a different format, like large print, audio recording or Braille.

If you are not happy with our response

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support form (EASS), or the Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland.

Contacting us by phone or getting a visit from us in person

We provide a text relay form if you are deaf, hearing impaired or have a speech impediment.

We can provide a British Sign Language (BSL) interpreter, or you can arrange a visit from an HMRC adviser to help you complete the form.

Find out how to get extra support from HMRC.

Technical information about these forms’ accessibility

HMRC is committed to making these forms accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

These forms are non compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the issues listed.

Non-accessible content

The content listed is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

These forms have not been tested for compliance with WCAG 2.1 AA. They will have a full accessibility audit by 31 March 2022.

How we tested these forms

These forms have not been tested for compliance with WCAG 2.1 AA.

Published 17 December 2020