Consular services (Jakarta)

The British Embassy Jakarta
Jl Patra Kuningan Raya Blok L5-6


Opening hours (local time):
Monday, Tuesday, Thursday and Friday: 08:30 - 12.00

Access by appointment only.

Making a consular appointment

Our embassy and consulate deal with a large number of urgent cases each year. Before contacting the embassy or consulate with non-urgent enquiries, please read our Support for British nationals abroad: a guide to see if the information you need is there. If you still cannot find the information you need, you can contact our Consular team at To make an appointment with our Consular Team for an Emergency Travel Document please click here. To make an appointment with our Consular Team for any other Consular Service please click here.

Disabled access

The Foreign & Commonwealth Office and the British Embassy in Jakarta are keen to ensure that their buildings and services are fully accessible to disabled members of the public. Wherever possible, we have made our buildings and services accessible. Sometimes, however, this is not possible due to security or other restrictions. In these situations we will endeavour to provide a service or access to a building in an alternative way to ensure equality of access for disabled people. To assist disabled staff and visitors, we have set out below details of disabled access at the Embassy. We hope this information is helpful.

General Physical Access

There is a disabled access through the pedestrian entrance. If you require assistance, please telephone us in advance of your visit so that we can ensure that we are able to provide access for you and allow your vehicle access to the Embassy Compound (Please call +62 (021) 2356 5200 and ask for the Deputy Security Manager). Wheelchair access to the Embassy is via the front door. The Embassy only has the facility to allow a wheelchair with a maximum width of 750mm. There is access to the Consulate and Visa section located in the adjacent Deutsche Bank Building.

  • Steps and Staircases: all internal staircases have hand rails on both sides.

  • Lifts: There is a lift to all floors of the Embassy.

  • Toilets: a disabled toilet is located on the ground floor of the Embassy in Management Section.

  • Parking: a disabled parking spot is available by arrangement.

  • Floor coverings: floor coverings are safe and even.

  • Doors: if necessary, the staff can assist in opening doors.

  • Lighting: adequate throughout.

  • Telephones: accessible to wheelchair users.

Access for Visually Impaired Visitors

  • Signs: generally clear and easy to read.

  • Guide dogs: guide dogs are welcome.

Access for Deaf/Hard of Hearing Visitors

  • Microphones: are installed in all Reception areas.

  • Hearing dogs: hearing dogs are welcome.

Contact Us

If you need to visit us or use our services and feel that they may be inaccessible to you, please contact Deputy Security Manager, or Office Manager, who will find an alternative way of providing access for you.

Public holidays

British Embassy Official Holidays in 2015:

  • Thursday, 1 January: New Year’s Day (Indonesian & UK holiday)

  • Thursday, 19 February: Chinese New Year (Indonesian Holiday)

  • Friday, 3 April: Good Friday (Indonesian & UK holiday)

  • Monday, 6 April: Easter Monday (UK Holiday)

  • Friday, 1 May: Labour Day (Indonesian Holiday)

  • Monday, 25 May: May Spring Bank (UK Holiday)

  • Tuesday, 26 May: Queen’s Birthday Privilege Holiday (UK Holiday)

  • Friday, 17 July: Eid Idul-Fitri (Indonesian holiday)

  • Monday, 20 July: Eid Idul-Fitri in lieu of 18 July (Indonesian holiday)

  • Monday, 17 August: Independence Day (Indonesian Holiday)

  • Thursday, 24 September: Eid Idul-Adha (Indonesian Holiday)

  • Wednesday, 14 October: Islamic New Year (Indonesian Holiday)

  • Friday, 25 December: Christmas Holiday (Indonesian and UK Holiday)

  • Monday, 28 December: In lieu of Boxing Day (UK Holiday)