Official Statistics

Supporting people: client records and outcomes April 2009 to March 2010

Supporting People Client Records data provides information about characteristics of clients entering Supporting People services.

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Detail

Supporting People client records data provides information about characteristics of clients entering Supporting People services. This data is collected each time a client enters a housing related support service funded by Supporting People.

The data are available from the supporting people website run by the Centre for Housing Research at the University of St Andrews (login required).

Outcomes for short-term services data provides information about characteristics and outcomes achieved by clients leaving short-term supporting people services. This data is collected each time a client exits a short-term (more than 28 days but less than 2 years) housing-related support service funded by supporting people.

Outcomes for long-term services data provides information about characteristics and outcomes achieved by clients in receipt of long-term supporting people services. This data is collected for a sample of clients in long-term (over 2 years) services after completion of their annual support plan. The sample is 10% for older people services and 50% for all other service types.

Key headline figures from the 1 April 2009 to 31 March 2010 data are:

  • 239,400 client record forms were received, up 9% from 2008 to 2009
  • the most frequently occurring primary client group (ie predominant need of the client as defined by the service provider) was single homeless with support needs (27%), followed by people at risk of domestic violence (11%); these were also the most frequently occurring client groups reported for 2008 to 2009; there has been little change in the breakdown of clients groups entering services since the beginning of the supporting people programme
  • 174,700 outcomes forms for short-term services were received, up 16% from 2008 to 2009
Three most common support needs identified by clients leaving short-term services % achieving outcome
1. Maximised income, including receipt of the correct welfare benefits 90
2. Secured/obtained settled accommodation 74
3. Developed confidence and the ability to have greater choice and/or control and/or involvement 86

With the exception of ‘secured/obtained settled accommodation’ which was a new question to the forms in 2009 to 2010, the proportions of clients achieving these outcomes have remained stable compared to 2008 to 2009.

  • a sample of 48,900 outcomes forms for long-term services were received, up 2% from 2008 to 2009
Three most common support needs identified by clients in receipt of long-term services % achieving outcome
1. Maintained independence better with the help of assistive technology, aids and adaptations 99
2. Better managed physical health 93
3. Maximised income, including receipt of the correct welfare benefits 96

The proportions of clients achieving these outcomes have all remained stable compared to 2008 to 2009.

Data quality

Figures are as reported by providers of housing-related support services; no estimates are made for missing returns. Data is checked and validated by quality assessors at the client records and outcomes office based at the University of St Andrews. Validation is carried out according to set list of detectable errors and these errors are resolved by contacting the service provider submitting the data.