The following statistics were release today (1 July 2011) by the Department of Health
Call statistics to the NHS 111 service up to and including May 2011 from four pilot sites providing this service at this time. These include County Durham and Darlington, Lincolnshire, Luton and Nottingham City.
Complete information on system impact, cost, and user experience will begin to be included in future releases, as more data becomes available.
The main findings for May 2011 were:
- In May, there were 35,950 calls to the NHS 111 service, with 61% of these calls from people directly dialling 111. Scaled up, this would represent 12.8 million calls per year across England to the NHS 111 service.
- In May 89% of calls made to the NHS 111 service were answered, with 98% of these answered within 60 seconds.
- Average length of a call episode for data up to and including May was 8 minutes 34 seconds, with 76% of callers receiving a triage and 3% of people called back.
- On average 31% of call time was handled by clinical staff for all calls up to and including May