Official Statistics
Public attitudes towards train services: 2018
Report on public attitudes towards rail services, including infrequent and non-users from the February 2018 Opinions and Lifestyle survey.
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Details
Adults’ experiences of and attitudes towards rail travel in Great Britain using questions asked on the Office for Statistics Opinions and Lifestyle survey in February 2018.
The survey covers:
- short distance rail journeys of less than 50 miles
- long distance rail journeys of more than 50 miles
- the accessibility of railway stations
- the frequency and purpose of rail journeys
- how users and non-users rate and perceive rail services
- whether experiences have met expectations
- which features users most value
- why non-users and infrequent users do not use services more often
- what improvements would encourage them to use trains more often
- main methods of purchasing rail tickets
- opinions on the number and range of train tickets available
- their ratings of a number of ticket features
- awareness and use of smart tickets
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Published 28 February 2019