National statistics

Public attitudes towards train services

Adults' experiences of, and attitudes towards, rail travel in the United Kingdom

From:
Department for Transport
Published
27 September 2012

Documents

Public attitudes towards train services: results from the April 2012 opinions survey

PDF, 189 KB

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Public attitudes towards train services: April 2012 questions

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Public attitudes towards train services: April 2012 – all XLS tables

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Public attitudes towards train services: April 2012 – all CSV tables

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Index sheet of all train services statistical tables

MS Excel Spreadsheet, 20 KB

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Pre-release access list

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Details

Summary

This publication summarises adults’ experiences of, and attitudes towards, rail travel in the United Kingdom using questions asked on the Office for National Statistics Opinions omnibus survey in April 2012. It covers:

  • short distance rail journeys of less than 50 miles and long distance rail journeys of more than 50 miles
  • the accessibility of railway stations
  • the frequency and purpose of rail journeys
  • how users and non-users rate and perceive rail services
  • whether experiences have met expectations
  • which features users most value
  • why non-users and infrequent users do not use services more often and what improvements would encourage them to use trains more often
  • opinions on the number and range of train tickets available and their ratings of a number of ticket features

Background and technical information

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Published 27 September 2012

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