If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This ad-hoc publication includes both inbound calls made from clients to the CMS and outbound calls made from the CMS to clients.
The number of inbound calls is the number of calls made from clients to the general child maintenance number.
The number of outbound calls is counted as the total number of successfully connected outbound calls.
These figures have been released in order to provide further clarity to the figures quoted at the Work and Pensions Select Committee on the CMS, which took place on the 7 December 2016.