Official Statistics

Universal Credit online channel usage statistics

This publication provides ad hoc statistics on the online completion of tasks by claimants in the Universal Credit full service.

Documents

Universal Credit online channel usage

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Universal Credit full service trial sites began operating from November 2014 and national roll-out started from May 2016.

In the trial sites, claimants can use a digital service to submit information to support a claim application and report a change of circumstances to it, or DWP agents can submit information on behalf of the claimants.

This publication provides ad hoc statistics on the proportion of claimants who submit these actions.

Published 11 July 2016