Air passenger experience of security screening: 2024
Results from a short set of questions about experiences of security screening from the CAA Departing Passenger Survey at selected UK airports in 2024.
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These statistics show that in 2024:
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85% of air passengers surveyed said they were satisfied or very satisfied with their experience of security screening
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3% of passengers surveyed said they were dissatisfied or very dissatisfied with their experience
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over half (56%) of passengers surveyed reported that they had queued for no more than 5 minutes when waiting to be security screened
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89% of passengers surveyed agreed or strongly agreed that any inconvenience caused by the security screening process was acceptable
The aspects of security screening with which passengers were least satisfied were:
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queuing (cited by 5%)
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slow speed of the screening process (cited by 3%)
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restrictions on liquids (cited by 3%)
The majority of passengers (78%) said that there was no aspect of the security screening process with which they were least satisfied.
The aspects of security screening with which passengers were most satisfied were:
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fast speed of the screening process (cited by 25%)
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general organisation (cited by 7%)
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staff attitude and politeness (cited by 6%)
Around half (52%) of passengers said that there was no aspect of the security screening process with which they were most satisfied.
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