This statistical release covers passengers’ experiences of security screening at five UK airports: Heathrow, Gatwick, Stansted, Luton and Manchester. It is based on a short set of questions included in the CAA Passenger Survey during 2012.

Documents

Air passenger experience of security screening: 2012

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Air passenger experience of security screening: 2012 XLS tables

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Detail

Key points

  • Over 90% of air passengers surveyed in 2012 said they were very or fairly satisfied with their experiences at security screening and 3% were very or fairly dissatisfied.
  • The aspects of security screening with which passengers were least satisfied were:
    • queuing (cited by 6%)
    • slow speed of processing (5%).
    • removal of shoes (4%)
    • restriction of liquids (4%)
  • The majority of passengers (72%) said there was no aspect with which they were least satisfied.
  • The average time passengers said they spent queuing for security screening ranged from 5.3 minutes at Gatwick to 8.4 minutes at Stansted.
  • The majority of passengers (91%) agreed that any inconvenience caused by the security screening was acceptable.

Technical information

Information of Aviation statistics, including the pre-release access list and related technical documentation can be found here.

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