HMCTS management information – reformed services September 2023
The management information used by HMCTS to measure the progress of services modernised under the Reform Programme.
The information in these tables covers a range of reformed service components in the criminal, civil, family and tribunals jurisdictions. The management information primarily focuses on the digital uptake, number of applications and user satisfaction of services reformed under the HMCTS Reform Programme.
We plan to publish this management information on our reformed services twice a year with the potential for further metrics and more services being added to the publication over time.
These figures reflect the data held on the relevant case management systems so there are definitional and timing differences from any reference to these services in Ministry of Justice official statistics. Footnotes underneath the tables provide further detail on the services and metric definitions included in the dataset.
This is part of the HMCTS management information collection.
Last updated 14 December 2023 + show all updates
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Made changes to body text and changed attached document.
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First published.