Statistical data set
General Enquiries Service Standard Data 2026 to 2027
Monthly reporting against our service standard for answering general enquiries for the period April 2026 to March 2027.
Figures reported relate to general enquiries processed through our correspondence management system. Our Service Standard target is 20 working days to issue responses.
August 2026
| Answered within 20 working days | Answered within 2 working days | Average response time |
|---|---|---|
| 99% | 60% | 1.5 working days |
July 2026
| Answered within 20 working days | Answered within 2 working days | Average response time |
|---|---|---|
| 99% | 49% | 3 working days |
June 2026
| Answered within 20 working days | Answered within 2 working days | Average response time |
|---|---|---|
| 99% | 56% | 2 working days |
May 2026
| Answered within 20 working days | Answered within 2 working days | Average response time |
|---|---|---|
| 99% | 56% | 2 working days |
April 2026
| Answered within 20 working days | Answered within 2 working days | Average response time |
|---|---|---|
| 100% | 61% | 1 working day |
Updates to this page
Published 9 September 2026