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Statistical data set

General Enquiries Service Standard Data 2025 to 2026

Monthly reporting against our service standard for answering general enquiries for the period April 2025 to March 2026.

Updates to this page

From:
Veterinary Medicines Directorate
Published:
15 May 2025
Last updated:
4 August 2026
Show all updates

  1. Data added for July 2026.

  2. Service standard data added for June 2026.

  3. Data for May '26 added and correction for April.

  4. Data for April 2026 added.

  5. Data for March added.

  6. Data for February 2026 added.

  7. Data for January 2026 added.

  8. Data for December 2025 added.

  9. Data for November added.

  10. Data for October 2025 added.

  11. Data for September added.

  12. Updated to include data for August 2025.

  13. Data for July added.

  14. Updated to include figures for June 2025.

  15. Updated to include data for May and corrected data for April.

  16. First published.

Figures reported relate to general enquiries processed through our correspondence management system. Our Service Standard target is 20 working days to issue responses.

March 2026

Answered within 20 working days Answered within 2 working days Average response time
99% 64% 1 working day

February 2026

Answered within 20 working days Answered within 2 working days Average response time
98% 63% 1 working day

January 2026

Answered within 20 working days Answered within 2 working days Average response time
100% 74% 1 working day

December 2025

Answered within 20 working days Answered within 2 working days Average response time
99% 67% 1 working day

November 2025

Answered within 20 working days Answered within 2 working days Average response time
100% 73% 1 working day

October 2025

Answered within 20 working days Answered within 2 working days Average response time
99% 59% 2 working days

September 2025

Answered within 20 working days Answered within 2 working days Average response time
98% 61% 1 working day

August 2025

Answered within 20 working days Answered within 2 working days Average response time
99% 62% 1 working day

July 2025

Answered within 20 working days Answered within 2 working days Average response time
94% 62% 1 working day

June 2025

Answered within 20 working days Answered within 2 working days Average response time
97% 58% 2 working days

May 2025

*Service standard changed from 15 to 20 days from 1 May

Answered within 20 working days Answered within 2 working days Average response time
89% 65% 2 working days

April 2025

Answered within 15 working days Answered within 2 working days Average response time
90% 70% 1 working day
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