Statistical data set
General Enquiries Service Standard Data
Monthly reporting against service standards for answering general enquiries.
Figures reported relate to general enquiries processed through postmaster@vmd.gov.uk
September 2025
| Answered within 20 working days | Answered within 2 working days | Average response time |
|---|---|---|
| 98% | 61% | 1 working day |
August 2025
| Answered within 20 working days | Answered within 2 working days | Average response time |
|---|---|---|
| 99% | 62% | 1 working day |
July 2025
| Answered within 20 working days | Answered within 2 working days | Average response time |
|---|---|---|
| 94% | 62% | 1 working day |
June 2025
| Answered within 20 working days | Answered within 2 working days | Average response time |
|---|---|---|
| 97% | 58% | 2 working days |
May 2025
*Service standard changed from 15 to 20 days from 1 May
| Answered within 20 working days | Answered within 2 working days | Average response time |
|---|---|---|
| 89% | 65% | 2 working days |
April 2025
| Answered within 15 working days | Answered within 2 working days | Average response time |
|---|---|---|
| 90% | 70% | 1 working day |
Updates to this page
Published 15 May 2025
Last updated 6 October 2025
show all updates
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Data for September added.
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Updated to include data for August 2025.
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Data for July added.
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Updated to include figures for June 2025.
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Updated to include data for May and corrected data for April.
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First published.