We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
The Housing Ombudsman Service (HOS) looks at complaints about registered providers of social housing, for example housing associations, and other landlords, managers and agents. The service is free, independent and impartial…
A factsheet to explain the role of the Regulator of Social Housing and Housing Ombudsman Service, and how residents can seek support.
The Housing Ombudsman Service (HOS) looks at complaints about registered providers of social housing, for example housing associations, and other landlords, managers and agents. The service is free, independent and impartial.
‘Make Things Right’ campaign encourages residents to complain to their landlord before escalating to the Housing Ombudsman
First published during the 2022 to 2024 Sunak Conservative government
The government will “name and shame” failing social housing providers as part of major reforms to give residents a stronger voice and drive up standards.
First published during the 2019 to 2022 Johnson Conservative government
Housing Ombudsman annual report and accounts for 2021 to 2022.
This collection brings together all documents relating to Housing Ombudsman annual report and accounts.
Communities Secretary Eric Pickles has appointed Denise Fowler as the new Housing Ombudsman.
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
Housing Ombudsman annual report and accounts for 2016 to 2017.
Housing Ombudsman annual report and accounts for 2020 to 2021.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab and requires JavaScript).