The Housing Ombudsman Service (HOS) looks at complaints about registered providers of social housing, for example housing associations, and other landlords, managers and agents. The service is free, independent and impartial.
HOS is an executive non-departmental public body, sponsored by the Department for Levelling Up, Housing and Communities .
Guidance and regulation
- Regulator of Social Housing, and Housing Ombudsman Service: factsheet
- Memorandum of Understanding between the Regulator of Social Housing and the Housing Ombudsman
Policy papers and consultationsSee all policy papers and consultations
Transparency and freedom of information releases
- Housing Ombudsman annual report and accounts 2021 to 2022
- Housing Ombudsman annual report and accounts 2020 to 2021