Corporate report

Your Charter Annual Report: 2016 to 2017

HMRC's annual report covering our delivery against Your Charter, including progress and priorities for further improvement.



HM Revenue and Customs (HMRC) deals with the tax and payments affairs of virtually every business and individual in the UK. Your Charter sets out the relationship between HMRC and our customers, what customers can expect from us, and the behaviours we expect of them.

The latest report covers April 2016 to March 2017 and:

  • describes the committee’s more recent activity
  • details the actions it took as a result of that activity
  • shares the latest HMRC customer survey results, which gather regular feedback against Your Charter
  • outlines some of the areas on which the committee intends to concentrate in the forthcoming year
Published 13 July 2017