Your Charter Annual Report: 2015 to 2016
HMRC's annual report covering our delivery against Your Charter, including progress and priorities for further improvement.
PDF, 1.24MB, 23 pages
This file may not be suitable for users of assistive technology. Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email firstname.lastname@example.org. Please tell us what format you need. It will help us if you say what assistive technology you use.
HM Revenue and Customs (HMRC) deals with the tax and payments affairs of virtually every business and individual in the UK. Your Charter sets out the relationship between HMRC and our customers, what customers can expect from us, and the behaviours we expect of them.
The latest report covers April 2015 to March 2016 and:
- summarises our customers response to the refreshed Your Charter
- demonstrates HMRC’s progress in improving customer service, incorporating the principles in Your Charter
- introduces the new Charter Committee and their plans for the coming year
- comments on the performance measures derived from customer surveys directly against each element of Your Charter