Work and Health Programme (COVID-19) including JETS provider guidance
This guidance is for reference only. Providers should use the Work and Health Programme (including JETS) provider guidance instead.
Updates to this page
- From:
- Department for Work and Pensions
- Published:
- 15 July 2020
- Last updated:
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15 December 2021
Show all updates
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Added 'an Afghan resettler' to the list of Early Access groups listed in paragraph 18, chapter 2.
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Updated chapters 1, 3b, 11, 12, 14 and 15.
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Temporarily withdrawn chapter 19 (Accessing Other Programmes, Schemes, Grants and Incentives). The chapter is being updated.
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Added spare chapters 17 and 18, and Chapter 19: Accessing Other Programmes, Schemes, Grants and Incentives.
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Updated chapter 15 to include a new process on how providers should handle erasure requests from participants. Also updated chapters 3 and 3b.
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Updated chapters 3, 3b, 4 and 11.
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Removed a sentence about coronavirus (COVID-19) easements from paragraph 39 of chapter 10 - due to legislative changes the easement whereby any period of sickness or self-isolation due to coronavirus has ended and will no longer be disregarded.
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Revised chapters 1,2 and 11 - changes made about sharing an Exit Report with participants.
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Edited chapter 3 - provides clarification of the eligibility criteria from 1 January 2021 for EEA nationals already in the UK. Edited chapter 3 and 3b - added clarification that the ESF1420m form (Initial) form must be correct and gender identity should be recorded. Edited chapter 13 - provides further clarification SEISS grant and furloughed employed customers. Edited chapter 14 - provides further clarification on how DWP will track Participant earnings for The Work and Health Programme (WHP core).
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Edited chapter 10 - provides clarification on alternative provision process and the actions/timescales associated with the process. Edited chapter 11 - provides clarification of the actions to undertake prior to emailing or posting an Exit Report to a Participant.
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Revised versions of chapters 1, 2 and the chapter 3b for Work and Health Programme (WHP) Job Entry Targeted Support (JETS). Changes have made the following clearer: 1) WHP JETS eligibility criteria, 2) Jobcentre Plus and provider responsibilities about the identification of eligible Participants for the WHP JETS provision, and 3) gathering the relevant evidence to meet European Social Fund (ESF) audit requirements. Updates to chapter 3b also clarify mandation processes about the notification of DNA to DWP through form UC194, and updated the number of days to register a start.
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Revised version of chapter 16 - changes have been made throughout the chapter to formatting and wording. Particular attention should be given to the 'Customer Service Standards – WHP Core table' and 'Provider assurance team' sections. These have been updated.
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Revised versions of chapters 1, 2, 3, 3b, 4, 6 10 and 11 - changes made throughout to formatting and wording. Particular attention should be given to Chapters 3b and11 which provide clarification of processes, following feedback from providers.
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Revised guidance - now includes Job Entry Targeted Support (JETS) guidance.
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Updated versions of the provider referral form WHPS01 (English and Welsh versions).
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Added updated version of the provider referral form WHPS01 (English and Welsh versions).
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Added updated version of 'Provider referral form WHPS01 (for use in Wales only)'.
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Added updated version of the English and Welsh WHPS01 form.
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Replaced chapter 16 with updated COVID-19-specific guidance.
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First published.
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This publication was withdrawn on
This guidance is no longer current and is not being updated. Find the latest Work and Health Programme (including JETS) provider guidance’
Applies to England and Wales
Documents
Provider referral form WHPS01 (for use in England only)
PDF, 884 KB, 5 pages
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Provider referral form WHPS01 (English language version to be used in Wales only)
PDF, 713 KB, 5 pages
This file may not be suitable for users of assistive technology.
Request an accessible format
Provider referral form WHPS01 (Welsh language version to be used in Wales only)
PDF, 794 KB, 5 pages
This file may not be suitable for users of assistive technology.
Request an accessible format
Details
Temporary provider guidance for use during the coronavirus (COVID-19) pandemic only. This guidance is here for reference only.
Providers should use the Work and Health Programme (including JETS) provider guidance instead.