Requesting that a claim be considered out of order
Updated 23 April 2024
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This publication is available at https://www.gov.uk/government/publications/windrush-compensation-scheme-claim-forms-and-guidance/requesting-that-a-claim-be-considered-out-of-order
Where claims move into caseworking (following registration, initial evidence gathering, and an initial assessment within 6 weeks of eligibility being confirmed) consideration of claims should begin in the order in which they were received by the department. Close family member claims and associated primary / estates claims will be linked where possible and caseworked together with whichever claim was received first.
Whilst hardship or vulnerabilities may not generally be a reason to bring the consideration of a claim out of order, in such instances, caseworkers will assess whether a referral to the Vulnerable Persons Team or an Urgent and Exceptional Payment may be appropriate.
Exceptionally, it may be appropriate to begin considering a claim out of date order. This may include where an individual has a critical or life shortening illness that means there is a substantial risk they will not receive the outcome of their claim if it is considered in date order.
If you or a family member who has made or is making a claim have such an illness, you should tell us, either on the claim form or by contacting the Help Team on 0800 678 1925.
Requests to consider claims out of date order will be looked at on a case by case basis.