Video guides on unfair terms in consumer contracts
These short, animated videos help businesses understand more about the law on using unfair terms and conditions with consumers.
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Businesses that deal with consumers need to make sure their terms are fair. The Consumer Rights Act 2015 aims to protect consumers against unfair contract terms and notices.
These videos outline some of the main things businesses need to know about unfair consumer contract terms law.
Please note, these materials are not a substitute for the legislation itself or for seeking independent legal advice. They provide an introduction to the CMA’s views, but it is ultimately for the courts to apply and interpret the legislation.
Visit the CMA’s playlist on YouTube for the full list of videos.
These videos are also available in Welsh.
Why terms and conditions matter
Why terms and conditions matter
Top tips for writing terms
Changing the terms of an agreement
Changing the terms of an agreement
Cancelling an agreement: when and how
Cancelling an agreement: when and how
Deposits, advance payments and cancellation charges
Deposits, Advance Payments and Cancellation Charges
Subscriptions and automatic rollovers
Subscriptions and Automatic Rollovers
When a customer breaks and agreement
When a customer breaks and agreement