Guidance

Video guides on unfair terms in consumer contracts

These short, animated videos help businesses understand more about the law on using unfair terms and conditions with consumers.

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Unfair contract terms: video guides

Details

Businesses that deal with consumers need to make sure their terms are fair. The Consumer Rights Act 2015 aims to protect consumers against unfair contract terms and notices.

These videos outline some of the main things businesses need to know about unfair consumer contract terms law.

Please note, these materials are not a substitute for the legislation itself or for seeking independent legal advice. They provide an introduction to the CMA’s views, but it is ultimately for the courts to apply and interpret the legislation.

Visit the CMA’s playlist on YouTube for the full list of videos.

These videos are also available in Welsh.

Why terms and conditions matter

Why terms and conditions matter

Top tips for writing terms

Top tips for writing terms

Changing the terms of an agreement

Changing the terms of an agreement

Cancelling an agreement: when and how

Cancelling an agreement: when and how

Deposits, advance payments and cancellation charges

Deposits, Advance Payments and Cancellation Charges

Subscriptions and automatic rollovers

Subscriptions and Automatic Rollovers

When a customer breaks and agreement

When a customer breaks and agreement

Responsibility when things go wrong

Responsibility when things go wrong

Published 24 October 2016