Research and analysis

UK businesses' knowledge of unfair terms in consumer contracts

Findings from research into how businesses use terms and conditions and the potential for unfair terms in consumer contracts.

From:
Competition and Markets Authority
Published
24 October 2016

Documents

UK businesses' understanding of unfair terms in consumer contracts - report

PDF, 1.5 MB, 91 pages

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UK businesses' understanding of unfair terms in consumer contracts - slides

PDF, 1.42 MB, 45 pages

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SMEs and unfair contract terms

PDF, 3.84 MB, 88 pages

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Details

These 2 pieces of research were commissioned by the Competition and Markets Authority to better understand how businesses use terms and conditions when selling to consumers and their understanding of the laws around unfair contract terms.

UK businesses’ understanding of unfair terms in consumer contracts has been prepared by IFF Research.

SMEs and unfair contract terms has been prepared by BDRC Continental.

Published 24 October 2016

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