Report incorrect Customs Duty or VAT on items imported by post (BOR286)

Use form BOR286 if you believe the Customs Duty or import VAT was wrongly calculated on an item you imported by post using Royal Mail or Parcelforce.


Customs Duty and/or import VAT relating to imports by post (BOR286)

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You need to complete this form for parcels or packets received through Parcelforce or Royal Mail only, if you believe that Customs Duty or import VAT has been incorrectly calculated on your imported item.

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Published 4 April 2014
Last updated 20 April 2021 + show all updates
  1. The BOR286 has been updated to include bank details.

  2. This page has been updated because the Brexit transition period has ended.

  3. New version and also Welsh translation of the BOR286 has been added.

  4. The BOR286 form has been updated with an explanation box to give details of why Customs Duty or VAT has been incorrectly charged.

  5. Sections 'details of customs or import VAT' and 'declarations' have been updated.

  6. Form BOR286 previously included reference to form C3. Form C3 has been withdrawn and replaced with form ToR01.

  7. This form is now interactive and allows you to complete on screen.

  8. First published.