Research and analysis

Upfront Honesty Declaration

Research to understand customers' perceptions of the Upfront Honesty Declaration and its impact on their experience of completing their VAT return.

• From: HM Revenue & Customs
• Published: 7 July 2021

Documents

Upfront Honesty Declaration

Ref: HMRC research report 603

PDF, 275 KB, 19 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

HMRC commissioned this research to understand customer perceptions and experiences of the Upfront Honesty Declaration when completing a VAT return.

The research involved 20 qualitative face-to-face interviews with business people completing their VAT return, carried out in March and April 2019.

Published 7 July 2021