Research and analysis

Unsuccessful Employment and Support Allowance claims (RR762)

Findings of qualitative research with a sample of customers whose Employment and Support Allowance (ESA) claim ended.

Documents

Unsuccessful Employment and Support Allowance claims (RR762): report

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Unsuccessful Employment and Support Allowance claims (RR762): summary

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Detail

By Helen Barnes, Joy Oakley, Helen Stevens and Paul Sissons

This report presents the findings of qualitative research with a sample of customers whose Employment and Support Allowance (ESA) claim ended, either because they withdrew them before they were assessed, Jobcentre Plus closed their claim, or they were found fit for work at the Work Capability Assessment (WCA).

The research examines the reasons why claims were withdrawn or closed by Jobcentre Plus, and participants’ subsequent activities and experiences after their ESA claim ended, including views on Jobseeker’s Allowance.

Sixty customers were interviewed in the South East and West Midlands in March 2011.