Guidance

Universal Support – delivered locally: local support information

DWP works with local authorities and other partners to trial support for Universal Credit claimants.

Documents

Universal Credit local support services framework

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Welsh: Universal Credit local support services framework

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Responses to the Universal Credit local support services framework

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Welsh: Responses to the Universal Credit local support services framework

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Letter to local authority chief executives

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Welsh: letter to local authority chief executives

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Universal Credit alternative payment arrangements cover note

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Detail

We published the Universal Credit local support services framework on 11 February 2013. This was the result of careful and intensive working between the DWP and colleagues in the Local Government Association, Convention of Scottish Local Authorities and Welsh Local Government Associations with input from local authority representatives.

The framework provided support and structure for the introduction of Universal Credit in October 2013, to help claimants who may require extra support to access Universal Credit. The framework explains:

  • who may need help
  • what services they may need
  • how these services will be provided through locally developed partnerships

In December 2013 we published the Universal Credit update and trialling plan to inform the testing and trialling of elements of local support services framework principles. These include the funding model and partnership agreements in the Universal Credit sites and additional selected areas.

From 1 September 2014 we started trialling and rebranded from “Local Support Services Framework” to “Universal Support – delivered locally” to better reflect the type of support available.

We plan to publish a more comprehensive version of the framework, to form the basis for service planning.

We have also published guidance explaining Personal Budgeting Support and Alternative Payment Arrangements.