Independent report

Understanding strategic road network users' experiences and needs, May 2014

Findings from a large-scale qualitative research project commissioned to inform and support the development of roads reform policy.



This report contains the findings of the second of 2 large-scale qualitative research projects designed to better understand:

  • how the strategic road network (SRN) is being used
  • what road users expect from the network both now and in the future

Research took place between October and December 2013 and comprised of:

  • 14 focus group discussions with private individuals who travel by road for personal business (e.g. commuting, leisure trips, shopping)
  • 15 telephone depth interviews and 8 face-to-face interviews with business decision makers responsible for procurement or management of business travel within their organisation

Research was conducted in 7 regions across England.

The study explored road user expectations of the SRN, drivers and barriers to road user satisfaction, attitudes towards disruption and perceptions of potential investment initiatives.

This research has informed government’s thinking around roads reform and development of the ‘Road investment strategy’.