Understanding strategic road network users' experiences and needs, May 2014
Findings from a large-scale qualitative research project commissioned to inform and support the development of roads reform policy.
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This report contains the findings of the second of 2 large-scale qualitative research projects designed to better understand:
- how the strategic road network (SRN) is being used
- what road users expect from the network both now and in the future
Research took place between October and December 2013 and comprised of:
- 14 focus group discussions with private individuals who travel by road for personal business (e.g. commuting, leisure trips, shopping)
- 15 telephone depth interviews and 8 face-to-face interviews with business decision makers responsible for procurement or management of business travel within their organisation
Research was conducted in 7 regions across England.
The study explored road user expectations of the SRN, drivers and barriers to road user satisfaction, attitudes towards disruption and perceptions of potential investment initiatives.