Guidance

Trade unions: claims management services code of practice

Guidance on how trade unions should operate a claims management service for members.

Document

Details

The code of practice outlines the most important steps you should take if you’re providing claims management services for members of your trade union.

It sets out the standards for:

  • providing advice to members up front
  • giving information about fees
  • providing information about arrangements with third parties
  • training representatives
  • handling complaints
  • keeping records
Published 1 November 2006