Independent report

The report of the Motorists' Forum sub-group on improving customer service experience at garages

This report sets out a series of recommendations to improve the garage service and repair industry and increase customer satisfaction.

Documents

Report of the Motorists’ Forum sub-group on improving garage customer experience

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Details

This Motorists’ Forum sub-group report sets out a raft of recommendations to improve the garage service and repair industry (including the MOT test) and to increase consumer confidence and satisfaction in the industry.

Published 11 December 2012