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The Department for Transport and the Department for Business Innovation and Skills have worked closely together to produce the government response to the Motorists’ Forum sub-group report.
The government response adopts recommendations from the Motorists’ Forum sub-group report which would help to do the following:
build on existing best practice in the industry
encourage garages to improve customer service without the burden of extra legislation
help promote the wider adoption of self-regulation codes of practice by garages
encourage greater publication of information regarding the services they offer