Government response to report on garage customer experience

Government response to the Motorists' Forum report, which recommends ways to improve garage customer experience.


Government response to the Motorists' Forum report on garage customer experience

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The Department for Transport and the Department for Business Innovation and Skills have worked closely together to produce the government response to the Motorists’ Forum sub-group report.

The government response adopts recommendations from the Motorists’ Forum sub-group report which would help to do the following:

  • build on existing best practice in the industry
  • encourage garages to improve customer service without the burden of extra legislation
  • help promote the wider adoption of self-regulation codes of practice by garages
  • encourage greater publication of information regarding the services they offer
Published 11 December 2012