Guidance

The Mid-Tier Contract - Schedule 10 (Performance Levels)

Information on required service standards (KPIs), including social value KPIs.

• From: Cabinet Office and Government Legal Department
• Published: 16 December 2019
• Last updated: 21 February 2025
  Show all updates

  1. 21 February 2025

     Replaced the following doc: The Mid-Tier Contract - Schedule 10 (Service Levels)

  2. 1 August 2023

     Updated with The Mid-Tier Contract - Schedule 10 (Service Levels) version 1.2

  3. 12 April 2022

     Updated to reflect version 1.1 of the Mid-Tier Contract.

  4. 16 December 2019

     First published.

Documents

The Mid-Tier Contract - Schedule 10 (Performance Levels)

MS Word Document, 48.1 KB

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The Mid-Tier Contract - Schedule 10 (Performance Levels)

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Details

This Mid-Tier Contract document sets out standards of service required by you and what happens if these are not met.