Tenant Satisfaction Measures 2024-2025: section 31 grant determination letter
Published 29 August 2024
Applies to England
© Crown copyright 2024
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To all local authorities in England with social housing stock
Section 31 grant determination letter for the collection of the Tenant Satisfaction Measures 2024-25
This Determination is made between:
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The Minister of State for Housing
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The local authorities listed in Annex A
Purpose of the grant
In November 2020, the Charter for Social Housing Residents: Social Housing White Paper set an expectation for the Regulator of Social Housing (‘the Regulator’) to introduce a set of Tenant Satisfaction Measures (TSMs) focused on the issues that matter most to tenants.
The Regulator introduced the TSMs via their regulatory standards in April 2023. The TSM standard requires registered providers of social housing to collect, process and publish information relating to their performance across 5 key areas, including keeping properties in good repair and effective handling of complaints.
There are 22 TSMs. These include:
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10 management information measures. These are measured by landlords directly and involve landlords publishing information on compliance with the regulatory requirements. These measures include data on the number of homes that meet the Decent Homes Standard, as well as data on a number of safety requirements, such as gas, fire and asbestos.
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12 tenant perception measures. Landlords must collect information on these through tenant perception surveys, which will require providers to ask their tenants a range of questions relating to their satisfaction with their housing. These measures include satisfaction with repairs and maintenance, satisfaction that the landlord listens to tenant views, and satisfaction with complaints handling.
All registered providers are required to publish their performance against the TSMs annually and providers with a stock size of more than 1,000 homes must also submit their TSM data directly to the Regulator.
The TSMs provide greater transparency between landlords and their tenants by facilitating effective scrutiny of the performance of registered providers in relation to the quality of service they provide to their tenants. The measures also give the Regulator a better understanding of how well registered providers are meeting the outcomes of their consumer standards, and to identify individual providers who need to improve the service they offer to their tenants.
The purpose of this grant is to support local authorities with social housing stock in England to fund the collection of the TSMs over the 2024-25 financial year. Annex A provides details of the payments to be made to all local authorities. Local authority registered providers (LARPs) with 100 units of stock or less, will receive a flat rate of £2,400. The allocation of the remaining funding is distributed according to each LARP’s estimated survey collection requirement as a proportion of the overall total surveys required to be collected. This methodology acknowledges the correlation between the increase of survey requirements on LARPs and the associated cost burden.
The funding has been paid through a Section 31 grant. This specific funding is not ring-fenced and as such there are no terms and conditions of spend.
Signed by authority of the Minister of State for Housing.
Yours faithfully
Emma Payne
Ministry of Housing, Communities and Local Government
Annex A: Tenant Satisfaction Measures Grant Determination 2024: No 31/7383
The Minister of State for MHCLG (“the Minister of State”), in exercise of the powers conferred by section 31 of the Local Government Act 2003, makes the following determination:
Citation
1) This determination may be cited as the TSMs new burdens recurring costs grant 2024. No 31/7383.
Purpose of the grant
2) The purpose of the grant is to provide support to local authorities in England towards expenditure lawfully incurred or to be incurred by them.
Determination
3) The Minister of State determines as the authorities to which grant is to be paid and the amount of grant to be paid, the authorities and the amounts set out in Annex A.
Treasury consent
4) Before making this determination in relation to local authorities in England, the Minister of State obtained the consent of the Treasury.
Signed by authority of the Minister of State for MHCLG
Emma Payne, Director, Social Housing
12 July 2024
| Authorities to which grant is to be paid | Amount of grant to be paid |
|---|---|
| Adur | £10,840.00 |
| Arun | £16,760.00 |
| Ashfield | £18,063.00 |
| Ashford | £17,625.00 |
| Babergh | £16,856.00 |
| Barking and Dagenham | £32,850.00 |
| Barnet | £18,479.00 |
| Barnsley | £33,061.00 |
| Basildon | £31,906.00 |
| Bassetlaw | £18,043.00 |
| Bath and North East Somerset | £2,400.00 |
| Bedford | £2,400.00 |
| Birmingham | £75,726.00 |
| Blackpool | £17,499.00 |
| Bolsover | £17,589.00 |
| Bournemouth, Christchurch and Poole | £18,536.00 |
| Bradford | £6,447.00 |
| Brent | £18,374.00 |
| Brentwood | £10,866.00 |
| Brighton and Hove | £32,080.00 |
| Bristol, City of | £72,295.00 |
| Bromley | £2,400.00 |
| Broxtowe | £17,315.00 |
| Burnley | £2,400.00 |
| Bury | £18,283.00 |
| Cambridge | £18,225.00 |
| Camden | £33,460.00 |
| Cannock Chase | £17,605.00 |
| Canterbury | £17,612.00 |
| Castle Point | £10,041.00 |
| Central Bedfordshire | £17,745.00 |
| Charnwood | £17,749.00 |
| Chelmsford | £2,400.00 |
| Cheltenham | £17,394.00 |
| Cherwell | £5,215.00 |
| Cheshire West and Chester | £17,709.00 |
| Chesterfield | £18,441.00 |
| Chorley | £3,930.00 |
| City of London | £10,450.00 |
| Colchester | £17,890.00 |
| Cornwall | £31,734.00 |
| County Durham | £2,787.00 |
| Crawley | £18,353.00 |
| Croydon | £32,448.00 |
| Dacorum | £31,701.00 |
| Darlington | £17,686.00 |
| Dartford | £17,249.00 |
| Derby | £32,252.00 |
| Derbyshire Dales | £2,400.00 |
| Doncaster | £33,238.00 |
| Dorset | £2,400.00 |
| Dover | £17,340.00 |
| Dudley | £33,333.00 |
| Ealing | £31,900.00 |
| East Devon | £17,212.00 |
| East Riding of Yorkshire | £32,033.00 |
| East Suffolk | £17,338.00 |
| Eastbourne | £16,733.00 |
| Enfield | £31,768.00 |
| Epping Forest | £18,008.00 |
| Exeter | £17,512.00 |
| Fareham | £10,882.00 |
| Folkestone and Hythe | £16,747.00 |
| Gateshead | £33,130.00 |
| Gloucester | £2,400.00 |
| Gosport | £16,473.00 |
| Gravesham | £17,806.00 |
| Great Yarmouth | £17,833.00 |
| Greenwich | £33,253.00 |
| Guildford | £17,674.00 |
| Hackney | £33,384.00 |
| Hammersmith and Fulham | £32,196.00 |
| Haringey | £32,692.00 |
| Harlow | £18,481.00 |
| Harrow | £17,484.00 |
| Hartlepool | £5,768.00 |
| Hastings | £2,400.00 |
| Havering | £18,463.00 |
| Herefordshire, County of | £2,400.00 |
| High Peak | £17,030.00 |
| Hillingdon | £31,720.00 |
| Hinckley and Bosworth | £16,585.00 |
| Hounslow | £32,411.00 |
| Ipswich | £18,290.00 |
| Isle of Wight | £2,400.00 |
| Isles of Scilly | £2,666.00 |
| Islington | £33,583.00 |
| Kensington and Chelsea | £18,068.00 |
| Kingston upon Hull, City of | £33,477.00 |
| Kingston upon Thames | £17,335.00 |
| Kirklees | £33,388.00 |
| Lambeth | £33,533.00 |
| Lancaster | £16,904.00 |
| Leeds | £75,409.00 |
| Leicester | £33,204.00 |
| Lewes | £16,602.00 |
| Lewisham | £32,637.00 |
| Lichfield | £2,400.00 |
| Lincoln | £18,286.00 |
| Liverpool | £2,400.00 |
| Luton | £18,266.00 |
| Manchester | £32,747.00 |
| Mansfield | £17,998.00 |
| Medway | £16,441.00 |
| Melton | £10,378.00 |
| Merton | £2,400.00 |
| Mid Devon | £16,378.00 |
| Mid Suffolk | £16,730.00 |
| Milton Keynes | £32,244.00 |
| Mole Valley | £2,400.00 |
| New Forest | £17,658.00 |
| Newark and Sherwood | £17,776.00 |
| Newcastle upon Tyne | £33,570.00 |
| Newham | £32,902.00 |
| North East Derbyshire | £18,243.00 |
| North Kesteven | £17,067.00 |
| North Norfolk | £2,400.00 |
| North Northamptonshire | £18,345.00 |
| North Tyneside | £32,577.00 |
| North Warwickshire | £15,987.00 |
| North West Leicestershire | £17,190.00 |
| North Yorkshire | £18,398.00 |
| Northumberland | £18,372.00 |
| Norwich | £32,583.00 |
| Nottingham | £33,575.00 |
| Nuneaton and Bedworth | £17,802.00 |
| Oadby and Wigston | £9,517.00 |
| Oldham | £10,652.00 |
| Oxford | £18,295.00 |
| Peterborough | £2,400.00 |
| Portsmouth | £32,702.00 |
| Reading | £18,109.00 |
| Redbridge | £17,380.00 |
| Redditch | £17,781.00 |
| Reigate and Banstead | £2,400.00 |
| Ribble Valley | £2,400.00 |
| Rossendale | £2,400.00 |
| Rother | £2,400.00 |
| Rotherham | £33,255.00 |
| Rugby | £16,923.00 |
| Runnymede | £16,310.00 |
| Salford | £9,568.00 |
| Sandwell | £72,603.00 |
| Sheffield | £74,162.00 |
| Shropshire | £17,137.00 |
| Slough | £17,917.00 |
| Solihull | £18,572.00 |
| Somerset | £18,541.00 |
| South Cambridgeshire | £17,790.00 |
| South Derbyshire | £16,355.00 |
| South Hams | £2,400.00 |
| South Holland | £16,999.00 |
| South Kesteven | £17,860.00 |
| South Ribble | £2,400.00 |
| South Tyneside | £32,839.00 |
| Southampton | £32,818.00 |
| Southend-on-Sea | £17,916.00 |
| Southwark | £73,974.00 |
| Spelthorne | £2,400.00 |
| St Albans | £17,520.00 |
| Stevenage | £18,316.00 |
| Stockport | £31,941.00 |
| Stoke-on-Trent | £32,993.00 |
| Stroud | £17,602.00 |
| Sunderland | £2,982.00 |
| Sutton | £17,918.00 |
| Swindon | £31,739.00 |
| Tamworth | £17,284.00 |
| Tandridge | £15,986.00 |
| Teignbridge | £2,400.00 |
| Telford and Wrekin | £2,400.00 |
| Tendring | £16,519.00 |
| Thanet | £16,463.00 |
| Thurrock | £18,567.00 |
| Tower Hamlets | £32,044.00 |
| Tunbridge Wells | £2,400.00 |
| Uttlesford | £16,228.00 |
| Waltham Forest | £18,568.00 |
| Wandsworth | £32,993.00 |
| Warrington | £2,400.00 |
| Warwick | £17,773.00 |
| Waverley | £17,499.00 |
| Wealden | £16,453.00 |
| Welwyn Hatfield | £18,442.00 |
| West Devon | £2,400.00 |
| West Lancashire | £17,856.00 |
| West Northamptonshire | £32,044.00 |
| West Suffolk | £2,400.00 |
| Westminster | £32,164.00 |
| Westmorland and Furness | £16,018.00 |
| Wigan | £33,352.00 |
| Wiltshire | £17,698.00 |
| Winchester | £17,641.00 |
| Wirral | £2,400.00 |
| Woking | £16,724.00 |
| Wokingham | £16,051.00 |
| Wolverhampton | £33,365.00 |
| Worthing | £2,400.00 |
| York | £18,273.00 |