Tenant Satisfaction Measures 2024-2025: section 31 grant determination letter
Grant determination letter confirming allocation of £3.9 million to local authorities in England between April 2024 and April 2025 for collection of the Tenant Satisfaction Measures.
Applies to England
Documents
Details
All registered providers of social housing are required to meet the Regulator of Social Housing’s requirements in relation to the Tenant Satisfaction Measures (TSMs).
The requirements relating to TSMs were introduced via the Regulator’s standards in April 2023 and require registered providers to collect, process and publish information about their performance. This includes information relating to their compliance with the consumer standards and their tenant’s satisfaction with the housing and services they provide.
This grant letter details the payments to be made to local authorities in England to fund the collection of the TSMs.