Policy paper

Telecoms Consumer Charter

This charter sets out a clear and strong commitment from industry to deliver great outcomes for consumers across the UK.

• From: Department for Science, Innovation and Technology
• Published: 11 February 2026

Documents

Telecoms Consumer Charter

HTML

Details

This Telecoms Consumer Charter reflects our collective ambition to build on existing Ofcom protections and ensure consumers continue to see the benefits as the market evolves.

By developing additional voluntary commitments, industry and government are working together to ensure that progress continues as technology, consumer needs and market dynamics evolve.

Published 11 February 2026