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Policy paper

Telecoms Consumer Charter

This charter sets out a clear and strong commitment from industry to deliver great outcomes for consumers across the UK.

Updates to this page

From:
Department for Science, Innovation and Technology
Published:
11 February 2026
Last updated:
19 June 2026
Show all updates

  1. Olilo added as a signatory to the Telecoms Consumer Charter.

  2. Added a signatory.

  3. WightFibre added to the list of signatories.

  4. Community Fibre added to the list of signatories.

  5. Added, signatories who all signed up to the Telecoms Consumer Charter on 11 February 2026.

  6. First published.

This was published under the 2024 to 2026 Starmer Labour government

Documents

Telecoms Consumer Charter

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This Telecoms Consumer Charter reflects our collective ambition to build on existing Ofcom protections and ensure consumers continue to see the benefits as the market evolves.

By developing additional voluntary commitments, industry and government are working together to ensure that progress continues as technology, consumer needs and market dynamics evolve.

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