Research and analysis

Switching suppliers and the trigger points: evidence review

An independent piece of research on ‘trigger points’ for switching suppliers in regulated markets whether in banking, energy or telecoms.

From:
Department for Business, Innovation & Skills
Published
11 April 2016

Documents

Evidence review of 'trigger points' in regulated markets

Ref: BIS/16/203

PDF, 198 KB, 22 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@beis.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The government aims to understand how to empower and engage consumers by making switching easier in the banking, energy and telecoms markets. This publication by GfK is an evidence review of existing literature on the subject.

Published 11 April 2016