Special Payments Guide

Guidance from the Child Maintenance and Enforcement Commission.

This publication was withdrawn on

The Child Maintenance and Enforcement Commission was abolished in 2012. The Department for Work and Pensions (DWP) took over its responsibilities. The latest information about special payments is in Compensation for poor service: staff guide.


Special Payments Guide

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The guide sets out the approach to be taken when considering remedies for justified complaints. It describes the special payments scheme operated by the Child Maintenance and Enforcement Commission (‘the Commission’) and provides advice on the consideration of financial redress in respect of maladministration. This guide covers cases dealt with under Child Support Acts 1991 and 1995, the Child Support Pensions and Social Security Act 2000, the Child Maintenance and Other Payments Act 2008 (under which the Commission has been established) and all subsidiary and related child support legislation and statutory instruments.

Published 1 January 2009
Last updated 2 May 2013 + show all updates
  1. Added to the Child Support Agency guidance document series.
  2. First published.