Research and analysis

Smart Meter Customer Experience Study 2016-18

The Smart Meter Customer Experience Study is a multi-phase research project to understand customer attitudes, experiences and outcomes at different points of the smart meter customer journey.

Documents

Post-Installation Survey report

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Post-Installation Survey data tables

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Post-Installation Survey dataset

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Details

The Smart Meter Customer Experience Study 2016-18 builds on the Smart Metering Early Learning Project by providing new evidence on customer attitudes, experiences and outcomes at the point of installation, immediately following installation and approximately 9 months later.

The initial research report presents findings from the first phase of the study. The Post-Installation Survey interviewed 2,015 smart meter customers in March and April 2017, approximately 10 weeks after a smart meter installation. The survey focused on customer experiences before, during and immediately following a smart meter installation visit.

Published 31 August 2017