Transparency data

Service first standards

The Charity Commission's standards for customer service.

• From: The Charity Commission
• Published: 1 May 2013

This publication was withdrawn on 12 October 2017

This document is out of date. We are working on a new version of service standards.

Applies to England and Wales

Documents

The Charity Commission’s Service First Standards

Ref: The Charity Commission’s Service First Standards - PDF

PDF, 79.9 KB, 3 pages

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Details

Includes standards for:

• correspondence
• visitors
• telephone calls
• information
• service availability
• complaints
• treatment of commission staff

Published 1 May 2013