Transparency data

Service first standards

The Charity Commission's standards for customer service.

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This document is out of date. We are working on a new version of service standards.

Documents

The Charity Commission’s Service First Standards

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Details

Includes standards for:

  • correspondence
  • visitors
  • telephone calls
  • information
  • service availability
  • complaints
  • treatment of commission staff
Published 1 May 2013