Service first standards
The Charity Commission's standards for customer service.
Ref: The Charity Commission’s Service First Standards - PDF PDF, 79.9KB, 3 pages
This file may not be suitable for users of assistive technology. Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email firstname.lastname@example.org. Please tell us what format you need. It will help us if you say what assistive technology you use.
Includes standards for:
- telephone calls
- service availability
- treatment of commission staff
Published: 1 May 2013
From: The Charity Commission