Service family accommodation: welcome pack

Useful information, contact details, maps and forms for personnel when they move into their service family accommodation in the UK.

This publication was withdrawn on

This publication was archived on 1 December 2014. This document is now out of date following the introduction of the National Housing Prime contract for service family accommodation (SFA) in the UK.

New details can be found at



Here you will find electronic copies of some of the information your housing officer will provide you with when you move into your service family accommodation (SFA).

The full pack contains a short amount of key information such as:

  • where to find further information about SFA
  • the numbers to call to request maintenance/repairs
  • a HASC map (available above)
  • an SFA 14 day observation form (available above)
  • where to find useful local information

You may also find useful information is available from your local HIVE.

The pack folder is also a handy place to store information about your SFA, such as the Gas Safety Certificate.

Published 27 June 2013
Last updated 28 February 2014 + show all updates
  1. Updated SFA Welcome pack.
  2. Added new version of SFA welcome pack.
  3. Added revised customer guides as team has changed from DIO Operations Accommodation to DIO Service Delivery (SD) Accommodation.
  4. Added updated welcome pack insert
  5. First published.