Guidance

Secondary ticketing websites: guidance for business

Guidance for businesses on the online resale of tickets for entertainment and sporting events.

• From: Department for Business, Innovation, Science and Trade, Department for Business and Trade and Department for Business, Energy & Industrial Strategy
• Published: 30 September 2015
• Last updated: 15 February 2018
  Show all updates

  1. 15 February 2018

     Updated to reflect the new rules requiring sellers to provide more information to purchasers. This comes into force on 6 April 2018.

  2. 30 September 2015

     First published.

Documents

Consumer Rights Act: Secondary Ticketing - guidance for business

PDF, 194 KB, 16 pages

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Details

This guidance is for any business that resells event tickets using an online platform, as well as all online platforms themselves (including social media) through which tickets can be resold. These measures relate to the online secondary ticketing marketplaces where tickets for sporting, recreational and cultural events are resold.

It sets out:

• the information to be provided when a ticket is offered for resale
• the protections that will apply to the resale of tickets
• the duty to report criminal activity

Further guidance can be found on the business companion website.