Secondary ticketing websites: guidance for business

Guidance for businesses on the online resale of tickets for entertainment and sporting events.


Consumer Rights Act: Secondary Ticketing - guidance for business

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This guidance is for any business that resells event tickets using an online platform, as well as all online platforms themselves (including social media) through which tickets can be resold. These measures relate to the online secondary ticketing marketplaces where tickets for sporting, recreational and cultural events are resold.

It sets out:

  • the information to be provided when a ticket is offered for resale
  • the protections that will apply to the resale of tickets
  • the duty to report criminal activity

Further guidance can be found on the business companion website.

Published 30 September 2015
Last updated 15 February 2018 + show all updates
  1. Updated to reflect the new rules requiring sellers to provide more information to purchasers. This comes into force on 6 April 2018.
  2. First published.