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Guidance

Safeguarding and consent issues: caseworker guidance

Tells HM Passport Office staff what to do if we need parental consent for a minor’s application and identify a safeguarding issue.

Updates to this page

From:
Home Office and HM Passport Office
Published:
19 February 2021
Last updated:
18 May 2026
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  1. This guidance has been updated to provide a new email address for customers who need to contact the Public Protection Specialist Safeguarding team (PP SST).

  2. Guidance updated as detailed in first section.

  3. Replaced guidance with an updated version - updates are listed in the guidance.

  4. This guidance has been updated to explain that the Child Protection and Safeguarding team must not allow the change of a child’s name if a Child Arrangement Order, or other court order, specifically prevents this.

  5. Updated safeguarding and consent issues guidance.

  6. Updated guidance.

  7. First published.

Documents

Safeguarding: consent issues

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Details

This guidance tells HM Passport Office staff how to safeguard (protect) a customer and a minor (a person under the age of 18), if they tell us that contacting the other parent or guardian for parental consent, (for example, for a change of name) puts them at risk of harm.

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